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Frequently Asked Questions |
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Established since 1948
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Q. |
How
do I make my room reservation ? |
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A. |
To
make reservations, please use our Secured
Online Reservation Form available on this
website. Please ensure that you furnished
all the required information as specified
on the Reservation Form. |
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Q. |
When
I submit my reservation form, where does
my request go? |
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A. |
It
will go to our Reservation Department. |
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Q. |
How
long will it take the Hotel to respond to
my reservation request? |
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A. |
Within
24 hours and not later than 36 hours.
If you do not receive your respond with
36 hours, please e-mail back to us at
maxcarry@tm.net.my |
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Q. |
I
don't have 24 hours to wait for confirmation.
What can I do? |
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A. |
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Q. |
What
happen if after 36 hours we do not receive
any respond from you? |
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A. |
As
you are aware this booking is via online
and there are many possible factor that
your reservation does not reached us may
be due to server’s error or due
to some other technical problem. Please
e-mail back to us at
maxcarry@tm.net.my
to
enquire about your reservation. |
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Q. |
How
do I know my reservation is confirmed? |
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A. |
When
you received our acknowledgement via the
e-mail or fax within 24 hours and not
later than 36 hours. Reservations are
deemed secured if guaranteed with credit
card or a prepaid Cash Deposit into the
hotel's Bank Account. |
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Q. |
After
filling up and submission of my Reservation
Form how do I know if my reservation is
confirmed? |
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A. |
Within
24 hours and not later than 36 hours, you
will be contacted by e- mail informing you
on the status of your reservation. |
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Q. |
How
do you respond back to us on our confirmation
? |
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A. |
We
shall be responding back to you via e-mail.
We do not call or we do not fax to you
unless requested to do so. Please ensure
that you furnish to us an accurate e-mail
address/es. |
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Q. |
We
seem to unable to locate your telephone
number on this website ? |
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A. |
This
website and the rates displayed on this
website are specially formulated for Internet
Booking Only. Guest that calls in at the
hotel shall not be entitled to our Internet
Promotional Rates. This is the reason
why we do not furnish Telephone contact. |
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Q. |
What
happens if I encounter problem with my reservation
upon checking-in? |
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A. |
It
is advisable for you to quote your confirmation
number if you were given one but if you
were not, it would be advisable for you
to print out the confirmation letter and
bring along. |
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Q. |
What
do I need upon checking-in ? |
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A. |
If
you are given a confirmation number please
quote it during checking- in and if you
do not it would be advisable for you to
print out the confirmation letter and bring
along. |
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Q. |
How
far ahead should I make the reservations? |
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A. |
At
least 72 hours before arrival date.
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Q. |
Is
it advantages for us to book early ? |
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A. |
Yes
it would as most of the time we are always
fully booked. In order not to get disappointed
please make your booking as early as possible. |
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Q. |
During
the reservation I gave my credit card details
but upon checking in I decide to pay cash.
Is this possible ? |
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A. |
Yes
this is possible. We do not collect payment
online. We do not deduct from your credit
until you arrive at the hotel/resort,
the credit card details is merely to guarantee
your reservation only. You may pay cash
upon check in instead. |
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Q. |
What
are the means for us to guarantee our booking
? |
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A. |
To
guarantee your booking we would request
for your credit card details. For those
without credit card details we would instruct
then to make a cash deposit into the house’s
bank account. Please indicate in the Reservation
Form that you wish to pay by Cash. |
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Q. |
Which
would you prefer us to use to guarantee
our reservation, by Credit Card or Cash
Deposit ? |
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A. |
Depending
where you are from, if you are from Overseas
we would prefer Credit Card due to the
troublesome procedures of having to go
to the nearest compatible banks to make
the cash deposit. To make your reservation
and confirmation process easier and faster
we would prefer Credit Card. |
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Q. |
If
we do not have a Credit Card can we make
our reservations via your Online Reservation
Form and what are the procedures ? |
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A. |
Yes
you can make your reservations via our
Online Reservation Form. The procedures
would be as follows. You are to fill up
our Online Reservation Form and please
indicate to us that you are paying by
Cash. We shall give you further instruction
on how to make your Cash Deposit into
our hotel/resort Bank Account during the
confirmation stages. |
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Q. |
Do
you collect payment during the Reservation
stages ? |
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A. |
No
we do not collect payment during the reservations
stages. During reservation stage we need
your credit card details for the main
reason to guarantee your reservation. |
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CANCELLATION
POLICY |
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Q. |
How
do I change or cancel my reservations ?
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A. |
Through
the telephone, facsimile or e-mail. Please
specify your Confirmation Number, Name,
Hotel/Resort, Check In Date and Check
Out Date. We would prefer by e-mail as
it is faster to do so. |
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Q. |
What
is you hotel/resort's Cancellation Policy
and what are the penalty if we defaulted
? |
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A. |
Our
Cancellation Policy and Penalty Charges
if any, are contained within this website
either on the Accommodation or Room &
Rates or Promotional Packages Page. Please
look for these information within this
site. |
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PAYMENTS
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Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
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A. |
Any
major credit card is acceptable here. |
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Q. |
Do
your hotel/resort accept Visa Electron Card
? |
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A. |
No
we do not accept Visa Electron Card. |
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Q. |
When
do I have to include my credit card number?
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A. |
When
you fill up our Secured Online Reservation
Form to guarantee your reservations. |
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Q. |
Is
it safe to use my credit card? |
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A. |
Yes,
Our Secured Online Reservation Forms are
encrypted. |
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Q. |
Why
do you need my credit card number and expiry
date? |
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A. |
To
guarantee the reservation during peak period
or late arrival. |
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ROOMS & RATES
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Q. |
Based
on the rates offered on your website, is
it possible for us to ask for special discount
? |
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A. |
Rates
portray on this website are our Internet
Promotional Rates. It is the discounted
rates meant for Internet booking only.
Only bookings made via this website are
entitled to these Internet Rates. |
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Q. |
What
about special discounts? |
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A. |
No
discount will be given based on these Internet
Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
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Q. |
We
are Airlines Staffs, are we entitled to
Airlines Rates? |
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A. |
We
do not have rates for Airlines staffs,
please make booking through your respective
airlines for rates accorded to the respective
airlines if any. Our rates are Promotional
Internet rates. |
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Q. |
We
are Malaysian Government Staff, are we entitled
to special rates ? |
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A. |
No.
Our rates are special Internet Promotional
rates. Please check with the respective
department if there are any special rates
accorded to Malaysian Government staffs. |
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Q. |
We
are Government Employees of a Foreign
Government, are we entitled for a special
rates ? |
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A. |
No.
We do not have any special rates for Government
Employees from a foreign government. |
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Q. |
What
are the check-in & checkout times for
a room? |
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A. |
Check-in
time is 2.00 p.m and check out time is at
12.00 p.m. |
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Q. |
What
is the earliest time I can check-in into
the hotel room ? We will be arriving at
the hotel/resort early in the morning? |
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A. |
Our
normal Check-In time is 2.00pm. Our earliest
Check-In time is 12.00 noon. Early check-in
are subject to availability of rooms. |
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Q. |
Do
you have Baby Cot ? |
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A. |
Yes
we have baby cot and we provide baby cot
free of charge. Please enquire at the reception
upon check-in. |
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Q. |
We
will be arriving at 5.00 am in the morning,
if we check-in at this time, do you consider
this as 1 night? |
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A. |
Yes.
Our new day starts at 6.00 am. |
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Q. |
Our
flight home is at 12.00 am, we would like
to check out late at 8.00pm, What is your
rate for late check out? |
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A. |
The
normal room rates available on the website
applies. |
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Q. |
We
will be arriving at the Hotel at roughly
around 3.00am, so can we check in at that
time? |
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A. |
Yes,
but you shall be charged in accordance
to the rates shown on this website. Please
indicate in your reservation form your
arrival time. |
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Q. |
We
are aware that your check out time is
12.00 noon but due to our late flight,
we wish to stay on until 3.00pm. Is this
chargeable ? |
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A. |
Late
check out until 3.00 pm are usually not
chargeable but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate
your request free-of-charge if room are
available. |
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Q. |
We
are aware that your check in time is at
2.00 pm, but we would like to check in
at 10.00 am, is this chargeable ? |
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A. |
Early
Check in are usually not chargeable but
is always subject to availability of rooms.
Please indicate in your reservation form
as we may be able to accommodate your
request free-of-charge if room are available. |
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LOCATION |
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Q. |
What
are the directions to the Hotels? |
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A. |
Our
location map is available on our
location webpage
within this site. |
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TRANSPORTATION
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Q. |
Is
there a hotel shuttle service to/from the
airport? |
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A. |
Yes
we do have our Airport Transfer Vehicle
but it is chargeable. Please indicate
in the reservation form that you require
the Airport transfers. We shall give you
the quotation for Airport Transfer during
the confirmation of your bookings. |
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Q. |
Which
is cheaper, your Airport Transfer or the
Public Transport ? |
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A. |
The
public transport is obviously cheaper. |
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HOTEL
FACILITIES
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Q. |
What
are the facilities offered at your hotel
? |
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A. |
The
complete description of the hotel/resort
is available within this website. If you
are unable to locate, please e-mail to
us at
maxcarry@tm.net.my |
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Q. |
What
are the facilities available in the rooms? |
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A. |
The
complete description of the hotel/resort
is available within this website. If you
are unable to locate, please e-mail to
us at
maxcarry@tm.net.my
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Q. |
Do
we need adaptors or transformers for our
electrical devices? |
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A. |
If
you are from Asians countries, adaptors
or transformer are not needed but advisable
to carry with you as some electrical voltage
may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
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MALAYSIAN LAW
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Q. |
Is
there a speed limit on the Malaysian roads
and are seat belts required? |
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A. |
Speed
limits vary on each road. The normal speed
limit on the highway is 110 km/hr. Speed
limit signboards are available for reference.
Please do not exceed the speed limit.
Seat belts are required for the driver
and the front seat passengers.
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Q. |
Do
we need a Malaysian Driving Permit to drive
in Malaysia. |
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A. |
If
you carry a valid International Driving
License, you may not require a Malaysian
driving license. However, please check
with the Malaysian Road and Transport
Department for further clarification.
Their website is at :
http://www.jpj.gov.my/ |
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Q. |
Will
we be driving on the same side of the road
as in U.S.A ? |
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A. |
No.
In Malaysia we drive on the left side of
the road. |
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Q. |
How
much can I take currency back to the US
tax-free? |
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A. |
Under
the Travelers Declaration regulation,
permitted currency limits are as follows
: A resident and a non-resident is permitted
to carry into and out of Malaysia, RM
notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign
currency notes or traveler’s cheques
carried into Malaysia by resident and
a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques, not
exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out
of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the
amount brought in. |
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Q. |
What
is the legal drinking age? |
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A. |
18
years old. |
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